Process Optimization

Design Flows That Move Work, Not People

Untangle how work travels, remove friction, and automate the repetitive. We re-shape processes so teams focus on outcomes—not handoffs.

  • Lean
  • BPMN
  • RPA
  • Change Enablement

Diagnose & Reimagine the Flow of Work

We take a ground-truth view of how work moves, surface the real constraints, and redesign the operating model so teams ship with less friction and more predictability.

Assess: See the System End-to-End

We map current workflows with Value Stream Mapping, quantify demand vs. capacity, and identify rework loops, blockers, and hand-off friction. Baselines for cycle time, touch time, throughput, FPY, and SLA hits become the anchor for improvement.

  • Arrival patterns, queue depths, WIP, and bottleneck analysis (Little’s Law).
  • Policy review: intake rules, triage, priority classes, and escalation paths.
  • Risk & control points (evidence capture, SoD) aligned to real work.
  • Data sources for reliable KPIs; gaps and quick instrumentation wins.

Redesign: Make the Path Simple & Defect-Resistant

We propose a Target Operating Model with fewer hand-offs, clearer ownership, and embedded controls. Rules for intake, WIP limits, service classes and SLAs reduce variability and speed decisions.

  • Work design: standardized intake, triage lanes, definitions of done.
  • Exception handling via BPMN; human-in-the-loop where judgement matters.
  • Automation candidates for RPA, workflow, and event-driven integration.
  • Enablement plan: roles, RACI, and change adoption materials.

Roadmap: Deliver in Waves with Proof Early

We prioritize by value and confidence, shipping pilots in weeks. Each wave has owners, acceptance criteria, and KPI targets; benefits are tracked to close the loop.

  • Wave plan: backlog → sprints → pilots → scaled rollout.
  • Financials: effort, benefits, and payback with sensitivity bands.
  • KPI instrumentation and dashboards wired before go-live.
  • Operating cadence: standups, reviews, and CI workshops.
Flow Design

Intake rules, WIP limits, service classes, and decision ladders that keep work moving.

Automation

RPA for repetitive tasks, BPM for exceptions, and events for fast, resilient sync.

Operate & Improve

SLIs/SLOs, reviews, and a CI rhythm that compounds gains month after month.

What We Do

Outcome-first consulting across cloud, apps, data, security, and operations. We design, build, and run platforms with guardrails—so delivery speeds up without trading off reliability or compliance.

Cloud Transformation

Landing zones, migration waves, and cost-aware operations across Azure, AWS, and GCP. Guardrails baked in from day one.

  • Strategy & TCO, portfolio assessment, 6R planning
  • Landing zone (identity, network, policy) as code
  • Migration factory with smoke tests & rollback
  • FinOps: tagging, budgets/alerts, right-sizing
How we engage

Wave-based plan, IaC modules (Terraform/Bicep), cutover playbooks, DR runbooks, and cost dashboards.

AzureAWSGCPTerraformAzure DevOps

Application Modernization

Refactor monoliths where it pays back. Containerize, adopt service contracts, and enable fast, safe releases.

  • Domain decomposition, strangler patterns, APIs
  • Kubernetes, service mesh, autoscaling
  • Trunk-based dev, GitOps, promo gates & approvals
  • Golden paths & templates for new services
How we engage

Pilot a critical flow, measure latency/error reductions, then scale via templates and platform guardrails.

AKS/EKS/GKEHelmIstio/LinkerdGitHub Actions

Data & Analytics

Reliable data products from ingest to insight. Governed metrics, affordable pipelines, and AI where it’s safe.

  • Lakehouse/warehouse patterns, batch & streaming
  • Catalog, lineage, RBAC, quality in CI/CD
  • Semantic models & BI with certified datasets
  • ML & copilots with human-in-the-loop
How we engage

Current-state audit, KPI map, golden datasets, and a 90-day backlog to prove value early.

DatabricksSnowflakeDBTPower BIKafka

DevSecOps & SRE

Ship faster with confidence. Security checks in the pipeline, observability by default, and an SRE cadence that protects reliability.

  • CI/CD templates, policy-as-code, SBOM, secrets
  • SLIs/SLOs, error budgets, runbooks, chaos drills
  • Blue-green/canary, automated rollback
  • Cost/perf guardrails and usage telemetry
How we engage

Install pipeline patterns, define SLOs, adopt incident practices, and tune MTTR with evidence.

GitOpsOPA/ConftestOpenTelemetryArgoCD

Cybersecurity & Compliance

Practical controls that fit how your teams work. Identity first, zero-trust network patterns, and audit-ready evidence.

  • RBAC/ABAC, SSO/MFA, secrets & key management
  • Data protection: masking, tokenization, DLP
  • Threat modeling, vuln mgmt, and patch hygiene
  • Regulatory: SOC2, HIPAA, PCI-DSS, GDPR
How we engage

Control matrix, prioritized remediation plan, evidence kits, and continuous monitoring hooks.

Entra/OktaVault/KMSDefenderPrisma

Managed Services

Run what we build. 24×7 coverage, measured by SLAs and SLOs—so your team stays focused on product priorities.

  • Ops playbooks, on-call, incident & problem mgmt
  • Cost and performance reviews with action backlog
  • Patch windows, change control, and evidence capture
  • Adoption & enablement sessions for product teams
How we engage

RACI, runbooks, SLO dashboards, and a quarterly improvement plan tied to outcomes.

ITILSRERunbooksCost Reviews

Operate, Measure & Improve

We run the platform like a product—SRE cadence, transparent metrics, and a continuous improvement loop that turns operations into a competitive advantage.

Operate with Confidence

Reliability by design: runbooks, change discipline, and on-call routines tuned to your risk profile. We align SLAs/SLOs with business goals and make incidents measurable and blameless—so MTTR falls and predictability rises.

  • SLIs/SLOs on latency, availability, error rate, and saturation.
  • Unified observability (logs/metrics/traces) wired before go-live.
  • Incident playbooks, escalation ladders, and post-incident reviews.
  • Benefit tracking: cycle time, FPY, cost per case, SLA hit rate.
RunbooksOn-callSLIs/SLOsOpenTelemetryFinOps

Measure

Golden signals dashboards, SLO alerts, cost & usage reviews.

Improve

Weekly performance huddles, RCA library, prioritized experiment backlog.

Enable

Playbooks, training, and adoption telemetry for lasting change.